LEGAL

It is the policy of American Bancshares Mortgage, LLC to respond to customer complaints, disputes, and issues swiftly and to take each complaint seriously. It is not the intention to burden American Bancshares Mortgage, LLC customers with documentation or paperwork in order to resolve issues brought to our attention in the normal course of business. We will respond quickly, decisively to all inquiries, questions, and concerns brought to our attention.

A complaint must be mailed to:

American Bancshares Mortgage, LLC
14261 Commerce Way Suite 100
Miami Lakes, FL 33016

Attention: Legal

All written complaints will be discussed with the appropriate functional area employees of the business. The appropriate personnel will draft timely responses to consumers and/or regulators. Generally, the Corporate President will keep a central file of complaints and responses unless stated differently in this policy, and the board of directors will review new complaints and responses at a board meeting at least quarterly, but more typically in response to any submitted complaint within 1 month.